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Avaya IP Agent is a software application with advanced telephony features for agents in a contact center. Agents can use it to work in the following methods:
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Avaya one‐X Communicator is a rich Unified Communications client.
Avaya one‐X Communicator
Administration and maintenance management of individual Avaya Media Servers.
increasing productivity. Avaya Site Administration ...tasks, Avaya Site Administration
CallReplay - Automatic call recording for Cisco & Avaya & NEC VoIP PBXs.
for Cisco & Avaya & NEC VoIP ...to the agent without being
Avaya one-X Agent is a desktop software application.
Avaya one-X® Agent is a desktop ...agents. Avaya one-X Agent gives contact center agents
Avaya Proactive Contact consists of software, hardware, and network components.
agent workstations, printer, and modem. Avaya ...the Avaya Proactive ...concurrent agents and
Avaya Integrated Management help enterprises more effectively manage converged.
Management covers Avaya Aura ...Manager software; Avaya server ...voice over IP traffic
Contains enhancements, as well as stability and performance improvements.
Avaya Softconsole contains
It leads you through the process of configuring Avaya Media Gateway.
leads an Avaya certified technician ...configuring an Avaya Media ...configure an Avaya G700
It provides significant control of software distribution & updates.
The Avaya MV_IPTel server ...deployment of Avaya IP Telephones in
Delivering consistent, personalized service across multiple channels.
easy for agents to handle
Intuity Message Manager is an integrated messaging solution.
of an Avaya Intuity messaging ...of sources (Avaya voice messages
It allows you to interact with your colleagues, partners, and customers.
Avaya Communicator is a
A Java-based tool for creating speech and call control application.
The Avaya Dialog Designer ...with Avaya IR and Avaya VoicePortal
It secure remote access over IP networks to VPN Router and VPN Gateway systems.
access over IP networks to